Complaints procedure

Not satisfied with a product, the delivery or our service? Let us know as soon as possible, preferably within 2 months of discovering the problem. State your order number, what is wrong and, if possible, include a photo.

• by e-mail: verkoop@wisman-techniek.nl
• by phone: +31 88 002 3500 (Mon–Fri 08:30–17:00)
• by post: Wisman Techniek, De Vente 10, 7261 ST Ruurlo

1. You receive a confirmation within 2 working days that we have received your complaint.
2. You receive a substantive response within 14 days. If we need more time, we let you know within those 14 days, with the reason and when you can expect our answer.
3. We look for a solution together and confirm the agreement by e-mail.

You can then submit the dispute to the competent court. For businesses, that is the court in the district where we are established, as set out in the FHI terms . If you are a consumer, you may also go to the court where you live.

If a product is broken, see warranty. If you want to send something back, see returns.