Customer service
Available Monday to Friday 08:30 to 17:00. You speak directly to a specialist in Ruurlo.
Ordering
Can I order by item number?
Yes. Via Quick order you enter item numbers and quantities, or paste a list from Excel. Tsubaki Kabelschlepp manufacturer numbers also work.
Can I order per metre?
You order cable carriers per metre. Each product shows the sales unit, and any minimum order quantity.
I need a cable carrier made to measure or with cables.
We assemble cable carriers to length, with cables and end brackets, in our own workshop in Ruurlo. For this we provide a quote via wisman-techniek.nl.
Can I get a quote instead of ordering directly?
Yes. In the cart you will find the Request a quote link. It opens an e-mail with all the lines in it.
Payment and VAT
How can I pay?
Online with iDEAL, Bancontact or credit card. Business customers can also order on account.
When can I order on account?
If you order as a business with a valid Chamber of Commerce (KvK) number (or Belgian company number, or German USt-IdNr.) and a VAT number that we check directly with VIES.
I am ordering from another EU country. Do I have to pay VAT?
If you order as a business in another EU country with a valid VAT number from your country, VAT is reverse-charged and you pay 0% VAT. Private customers pay the VAT of their own country.
Are prices including VAT?
You choose it yourself with the switch at the top: including or excluding VAT. The other price is always shown in small print below.
Delivery
How quickly will my order be shipped?
We ship stock items within 1–3 working days. Orders placed before 14:00 often leave the same day.
Do you deliver to other EU countries?
Yes, to all EU countries. Belgium, Germany and Luxembourg have the same delivery time as the Netherlands; the rest of the EU 2 to 5 working days after dispatch.
Can I collect my order?
Yes, by appointment in Ruurlo, Monday to Friday 08:30 to 17:00.
What if an item is not in stock?
The product page then shows the expected delivery time. You can simply order it.
Returns and warranty
Can I return something?
Private customers have a 14-day cooling-off period. For businesses, returns are possible by agreement. Products made to measure cannot be returned. Read the returns policy for all details.
My delivery is damaged.
Report it as soon as possible with a photo, and we will sort it out.
Technical advice
Which cable carrier suits my application?
Call +31 88 002 3500. You speak directly to one of our 11 specialists, who will calculate the load, travel length and bending radius with you.
How do I find the right size?
Use the Minimum inner space filter on the category page. Enter the height and width of your cable package to see which carriers fit.