Privacy statement

Ernst Technische Handelsonderneming B.V., trading as Wisman Techniek, De Vente 10, 7261 ST Ruurlo (KvK 09107520), is responsible for processing personal data in this webshop. You can reach us at verkoop@wisman-techniek.nl or +31 88 002 3500. This statement covers the shop; for wisman-techniek.nl, the privacy statement on that website applies.

When you place an order or ask a question, we process:

• name, company name and e-mail address;
• phone number, for the carrier and for questions about your order;
• delivery address and billing address;
• Chamber of Commerce (KvK) number and VAT number if you order as a business;
• your reference or purchase order number and any comments;
• the items ordered, amounts and the chosen payment method;
• correspondence by e-mail or phone.

We do not process payment details such as your account or card number ourselves; they go directly to the payment provider.

• carrying out your order: processing, shipping and invoicing;
• contacting you about your order, delivery or a question;
• checking whether your VAT number is valid, via the European Commission's VIES database, so that we can deliver on account or reverse-charge the VAT;
• handling returns, warranty claims and complaints;
• meeting legal obligations, such as the statutory tax retention period;
• measuring and improving the webshop, only if you give consent for this.

We process your data because it is necessary to perform the agreement (your order), because the law requires it (for example the obligation to keep invoices), because of our legitimate interest (such as checking VAT numbers and preventing fraud) or because you have given consent (statistics and marketing). You can withdraw your consent at any time via the cookie settings at the bottom of every page.

We never sell your data. We only share what is necessary with:

• the carrier that delivers your order (name, address, phone);
• the payment provider that processes your online payment;
• our accountant, for the financial accounts;
• the party that hosts this webshop and, with your consent, Google for statistics and advertising.

We conclude a data processing agreement with parties that process data on our behalf. If data is processed outside the European Economic Area, this only happens with appropriate safeguards, such as the standard contractual clauses of the European Commission.

• orders, invoices and associated customer data: 7 years (statutory tax retention period);
• questions without an order: maximum 2 years after the last contact;
• statistical data on website visits: maximum 14 months.

We only store your cart, your choice of prices including or excluding VAT and the products you last viewed in your own browser. That data does not reach us until you place an order. If you choose "remember details" at checkout, your browser also stores your address details for a next order. More about this in the cookie statement.

The webshop uses a secure connection (https). Only employees who need your data for their work have access to it, and we store customer data on our own server.

You can always ask us to:

• access the data we hold about you;
• correct inaccurate data;
• delete data, insofar as we are not legally required to keep it;
• restrict the processing or object to it;
• receive your data in a common format;
• withdraw any consent you have given.

Send your request to verkoop@wisman-techniek.nl. We respond within four weeks and may ask you to verify your identity.

If you are not satisfied with how we handle your data, please contact us first; we are happy to resolve it together. You can also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) (autoriteitpersoonsgegevens.nl).

We update this statement when the webshop or the law changes. The most recent version is always on this page.