General terms of delivery

All our offers, agreements and deliveries, including via this webshop, are subject to the FHI General Terms of Delivery 2020 (ALV2020). The contractor is Ernst Technische Handelsonderneming B.V., trading as Wisman Techniek, De Vente 10, 7261 ST Ruurlo (KvK 09107520).

The full text is in the PDF, with our cover page. Deviations only apply if we confirm them in writing. The Dutch text prevails.

Wisman Techniek is a member of FHI, the federation of technology sectors, and delivers under the FHI General Terms of Delivery 2020.

The arrangements that come up most often. In case of any difference, the full text always prevails.

• Order: the purchase is concluded as soon as we confirm your order by e-mail.
• Prices: in euros. In the shop you choose whether you see them including or excluding VAT (private customers: VAT of the delivery country); at checkout both are shown.
• Delivery times: stock leaves the building within 1–3 working days. Delivery times are an estimate, not a strict deadline.
• Payment: online when ordering, or for businesses on account within 30 days from the invoice date. Report any questions about an invoice within 8 days.
• Warranty: 12 months on new products from delivery. See warranty.
• Retention of title: products remain our property until they have been paid in full.
• Liability: limited to direct damage and to the amount of the order (excl. VAT). Indirect and consequential damage are excluded.
• Law: Dutch law; the Vienna Sales Convention (CISG) is excluded.

The FHI terms are written for business customers. If you buy as a consumer, your statutory rights always apply as well, and they take precedence if they are more favourable. This means, among other things:

• 14-day cooling-off period after receipt, except for products made to your specifications (see returns policy and the withdrawal form);
• the product must do what you can reasonably expect of it (statutory warranty);
• you may submit a dispute to the court where you live.

Would you like a different arrangement, for example different payment terms? E-mail verkoop@wisman-techniek.nl or call +31 88 002 3500. We always confirm any deviations in writing.