Returns

If you buy as a consumer, you may withdraw from your order within 14 days of receipt without giving a reason. Let us know within those 14 days, for example using the withdrawal form or by e-mail. Then return the product within 14 days.

• We refund the purchase amount, including the standard shipping costs of the original delivery, within 14 days of your notification, using the same method you paid with. We may wait until we have received the product back.
• The cost of sending it back is yours.
• You may inspect the product as you would in a shop, but not install or use it. If it has been used more than necessary to assess it, we may deduct the loss in value.
• Products made to your specifications, such as a cable carrier made to length or assembled for you, are not covered by the right of withdrawal. This is stated with the product or in the confirmation.

Businesses are subject to the FHI terms of delivery. Returns are possible with our prior written consent, for unused stock items in their original packaging. We then agree how and where the item is returned.

For a return at your request, the shipping costs and risk are yours, and we deduct any loss in value. We only take back custom and assembled products by agreement.

1. E-mail your order number, the items and the quantity to verkoop@wisman-techniek.nl or call +31 88 002 3500.
2. You receive a confirmation with the return number within one working day.
3. Pack the product well, with the return number enclosed, and send it to Wisman Techniek, De Vente 10, 7261 ST Ruurlo. Keep the proof of shipment.

Does the delivery not match your confirmation, or is there transport damage? Report it immediately after receipt, with photos of the packaging and the product. We will sort it out and pay the costs. If the packaging is visibly damaged, note it on the carrier's consignment note.

That falls under the warranty, not returns. Read how to report it on the page warranty.