Warranty

We supply original products from Tsubaki Kabelschlepp, Reiku, Icotek and Detas Ultra. New products carry a 12-month warranty from delivery, unless stated otherwise with the product. The warranty covers material and manufacturing defects and the properties stated in the specifications.

The warranty does not cover damage caused by:

• use outside the specifications, such as too long a travel length, too high a speed or load;
• incorrect installation or the wrong choice of series or size;
• normal wear, or damage from chips, sparks or chemicals;
• changes or repairs by anyone other than Wisman Techniek.

Not sure whether a carrier suits your application? Have it calculated beforehand; that prevents most problems.

If you buy as a consumer, you are also always entitled to a product that does what you can reasonably expect of it (conformity). These statutory rights continue to apply, even after the 12 months.

1. Gather your order number, the item number, photos or a short video and a description of the application: travel length, speed and environment.
2. E-mail it to verkoop@wisman-techniek.nl or call +31 88 002 3500, as soon as possible after you discover it.
3. A specialist assesses it, together with the manufacturer if necessary. Sometimes we ask for the part back for investigation.
4. We agree on what happens: repair, replacement or another solution.

The warranty follows the FHI terms of delivery and the manufacturer's warranty conditions.

Wisman Techniek is a member of FHI, the federation of technology sectors, and delivers under the FHI General Terms of Delivery 2020.